Frequently Asked Questions

After placing your order, you'll receive a private upload link where you can upload your photos. There's no need to sort or organise them first.

We'll carefully review your collection, select the photos that best capture your memories, write a meaningful inscription, and create your album for you.

Once your album is complete, it will be printed and delivered directly to your door.

Most albums are completed and delivered within 2–4 weeks.

Delivery times vary depending on your location and the size of your collection. International orders may take longer to arrive.

The Evergreen Album is a premium hardcover photo book containing approximately 120 carefully selected photos across around 65 pages.

The exact number of photos and pages may vary slightly depending on your collection.

The Evergreen Album is a premium hardcover photo book featuring high-quality matte pages and professionally designed layouts.

Albums are printed on FSC-certified paper using durable adhesive binding.

Your photos are stored securely and are only accessed for the purpose of creating your album.

We never sell, share, or use your photos for marketing without your permission.

All uploaded photos are permanently deleted 30 days after your album has been completed.

Yes. You can upload your must-have photos separately so they don't get mixed in with the rest of your collection.

These photos will always be included in your album.

Your album can be about anything you like. We curate each album based on the collection of photos you provide and the information you share during the order process.

If there's a problem with your album, please contact us and we'll do our best to make it right.

If your album arrives damaged, contains a printing defect, or there has been a mistake on our part, we'll work with you to resolve the issue as quickly as possible.

Yes. If you'd like extra copies of your album, please contact us after placing your order and we'll arrange it with you.